Terms of Service

Terms of Service

Last Updated: 24/06/25

Welcome to Scarlet Lotus! By using our website and purchasing our products or services, you agree to the following terms and conditions. Please read them carefully.

1. About Us

Scarlet Lotus is a small, independent business based in Suffolk, UK. We offer digital downloads, physical goods, print-on-demand merchandise, and holistic sound therapy services. All products and designs are created with care by Clare.

2. Online Store Terms

You must be at least 18 years old or have permission from a parent/guardian to use this website.

All products and services listed are subject to availability and may be withdrawn at any time.

We reserve the right to refuse service to anyone for any reason at any time.

3. Purchases & Payment

Prices are listed in GBP (£) and include VAT where applicable.

Payment is due at the time of purchase. We accept all major credit and debit cards, as well as PayPal and Clearpay.

Orders are only confirmed once payment has been received.

4. Digital Products

Digital downloads (such as PDF workbooks and journals) are delivered electronically and are non-refundable.

Please ensure your email address is correct to receive download links.

You are granted a personal, non-transferable license for your own use. Sharing, reselling, or distributing digital files is not permitted.

5. Physical Items & Print-on-Demand Merchandise

Handmade items and journals are shipped from our Suffolk premises via Royal Mail. Most are made to order; please allow up to 5 working days for dispatch.

Print-on-demand clothing and accessories are produced and shipped by our fulfilment partners in the UK or Europe. Delivery times may vary.

For orders over £130 shipped from Europe, import VAT or customs fees may apply. These are the responsibility of the customer and are typically collected by the delivery company upon arrival. (More information in FAQ’s or contact Clare)

6. Returns, Exchanges, and Damaged Items

Digital products are non-refundable.

Handmade items and journals/books: No returns or exchanges unless the item arrives damaged. If so, please contact us within 14 days of receipt with your order number and photos.

Clothing & merchandise:

Please note: For hygiene reasons, we’re unable to accept returns or exchanges on swimwear. We know this can be frustrating, but this policy helps us ensure the highest standards of cleanliness and safety for all our customers. We encourage you to check our sizing guide carefully, and if you have any questions or need advice on fit, please don’t hesitate to get in touch before placing your order—we’re always happy to help! We can only accept returns on swimwear if the item is faulty or damaged. Please notify us within 14 days of receipt and include clear photos showing the issue.

7. Sound Therapy Services

Sound therapy bookings are subject to availability. Please follow the instructions on our Events page or contact us regarding private bookings and pricing.

Sessions are not a substitute for medical advice or treatment. If you have a health condition, consult a healthcare professional before participating.

Cancellations and rescheduling must be made at least 24 hours in advance.

8. Intellectual Property

All content, designs, text, graphics, and photographs on this website are the property of Scarlet Lotus or used with permission.

You may not copy, reproduce, distribute, or use any content without written permission.

9. Limitation of Liability

Scarlet Lotus is not liable for any damages or losses resulting from the use or misuse of our products, services, or website.

All information provided is for general guidance only and should not be considered medical advice.

10. Privacy

Your privacy is important to us. Please see our Privacy Policy for details on how your information is collected, used, and protected.

11. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.

12. Contact Us

If you have any questions about these terms, please contact us at scarletlotusuk@gmail.com.

Disclaimer

At Scarlet Lotus, we are passionate about sharing knowledge and inspiration on holistic wellness, alternative therapies, nutrition, and personal growth. From time to time, we may share information, resources, or personal opinions related to nutrition, herbs, supplements, or lifestyle practices.

Please note:

All information provided on this website, in our products, or through our social media channels reflects our own experience, research, and opinions.

Nothing shared by Scarlet Lotus is intended as, or should be taken as, medical, nutritional, or professional health advice.

Before making any changes to your diet, using herbal remedies or supplements, or starting any new wellness routine, always consult with a qualified healthcare professional or medical practitioner, especially if you have existing health conditions, are taking medication, or are pregnant or breastfeeding.

Scarlet Lotus does not accept any liability for decisions made based on the information provided on this site or in our products.

If you have any questions or concerns, please contact us at scarletlotusuk@gmail.com.

Thank you for being part of the Scarlet Lotus community and for taking good care of yourself!